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Was an upgraded member - Hunt and Jump 2 - Forum
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Was an upgraded member
  • RiverRunStables
    So I just logged into my account and noticed I don't have access to all the stuff I should have had as an upgraded player such as PT testing and papering. I used to just have $7.50 deducted from my bank account every month for my upgrade. Do I have to renew my upgrade? Or is there a glitch?
  • mabelhavana
    You may have to try logging out and back in again :)
  • OndowaStablesOndowaStables
    If that doesn't work you may want to check that the credit card you use on PayPal isn't expired, or that there wasn't some other problem of that sort. Usually the premium upgrade subscription continues unless you cancel it through PayPal, so there was probably some issue with your payment. I had a problem with mine once when PayPal tried to send the payment while the HJ server was down, so if PayPal shows the payment going through on your end, you should contact Ammit to see if there was some glitch on the other end of the transaction.
    Breeding high quality Sheldasen horses. Liver chestnut, DP mushroom, and rose gray riding horses. Dun cobs with all the patterns. Watercolor, Wrong Warp and ice on mixed body types.
    Stable ID 88
  • PaintsStablesPaintsStables
    I also have had to wait any where from an hour or so to a 24 hour period. PayPal can be kind of slow sometimes. But make sure to do Log Out and Back In, and check your expiration on your PayPal card like posted above. The delay has never been on HJ2's end, just PayPal's end.
  • AmmitAmmit
    Almost always when the upgrade runs out with out the subscription being canceled it is because the card did not go through. Sometimes there is a problem with the card, sometimes it just did not run the first time. Paypal will tell you wants up.
    Need to contact me? Read this first. Only send me a PM for PayPal issues or if I ask you to. Otherwise, make a forum post. You will get a better faster answer by making a post.

    I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )


    she/her
  • RiverRunStables
    Yep, my card was the problem! Now I'm back up and running! Thank you!
    Thanked by 1Ammit
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