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nimeay · Oct 1, 2024 12:42 PM

Hi, I'm not sure if this is an actual bug, or something I did incorrectly, or something else all together. I did try to search through previous posts with these keywords (premium, breed characteristics, subscription, upgrade) but didn't see anything exactly like my issue.
I thought that I had a premium upgrade and a breed characteristics upgrade as seen here in these screen shots:

https://imgur.com/1sBkfV8

https://imgur.com/3jnHgoL
But today I saw the newsletter come out with the amazing new Warden BC. I went straight to make a new breed and assign it as the BC (but maybe I can't do it that way?) and then I noticed that I couldn't select the Warden. That took me down a different rabbit hole and I found this page which states that I in fact don't have any current subscriptions or upgrades on my account.

https://imgur.com/HajKb9F
The Warden is also grayed out for me when I look at the BC's I have unlocked.
So, the question is: am I doing something incorrect? Did something happen to my account? If anyone has any insight, please let me know. Thank you!

P.S. I apparently don't know how to use html anymore as I can't get the images to show up no matter what I do. Sorry :(

WolfgangPride · Oct 1, 2024 12:48 PM

I purchased a 1 month subscription for the BC's because of the warden today. I also can not unlock anything. He doesn't appear for me at all and I can't unlock any of the other ones I don't have.

So it must be a bug

Edit - on my player home page I have them all now. None are grayed out so nevermind for me I guess it literally just fixed for me

nimeay · Oct 1, 2024 12:53 PM

That is great that it fixed for you!

Ammit · Oct 5, 2024 7:57 PM

You have a premium subscription not a BC subscription. They are different things.

nimeay · Oct 5, 2024 8:45 PM

Yes, I understand they are different things. When I click on "Buy Upgrades" on the left navigator, then click on the "Upgrades" tab, then scroll to "Breed Characteristic Upgrades", right above the "manage your subscription" button it says "You have an active subscription!" When I then click on the "manage your subscription" button, it takes me to page that has a button to cancel my subscription, but I don't want to cancel it. Should I cancel it and attempt to resubscribe?

nimeay · Oct 5, 2024 8:48 PM

I apologize, I promise I am not trying to be dense or difficult, I just don't understand why it would tell me I have one but then I don't? I think maybe something went wrong?

Ammit · Oct 5, 2024 9:39 PM

Sorry, I was unclear from your first post and we had another person mix them up. You don't have a BC subscription on your account but I do see your payment in the transaction log for one. Send me a PM and I will get you sorted out. It's going to be a banking thing and we don't want to do that publicly. :)

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