HGG Community Forums

Ammit · Nov 23, 2023 8:45 AM

Why is the price increasing?
I did a detailed write-up here. The short version is inflation and server costs have gone way up but our prices have not we have to adjust our prices so we can keep paying the bills.

What if I already have a subscription?
If you have a subscription created at the 7.50 price you can keep it as long as it keeps running. Your price will not change. If your subscription gets canceled or fails for any reason though you will have to switch to the new subscription model. From today on it is impossible to create a new subscription at the old price for any reason but as long as your 7.50 subscription keeps running we will honor it.

We would love it if you switched to the new subscription system!
If you can afford it, we would love for you to cancel your old subscription and make a new one when it expires. It not only helps us out a ton, but it also should be a more reliable and easier-to-manage system for you. The new subscriptions will be managed entirely on HuntAndJump. No more fighting with PayPal to cancel subs. Everything will be much more streamlined.

To switch please cancel your subscription (see below), wait until your current premium upgrade runs out, and then create a new subscription at the new price on the upgrade page.

Thank you gift
If you have purchased 6 months of premium upgrade out of the past 12 months you will be rewarded with 5 free BC tokens (worth 25 USD) as a thank-you for your continued support of the game and for being an awesome member.

A few notes
You can no longer purchase a subscription for other players. Subscriptions will be locked to the ordering account to prevent problems between users and to make sure our system can properly manage your sub. You WILL be able to buy a premium upgrade for other users (or for yourself) as a stand-alone purchase instead of a subscription. This functionality will be out in a few days. It's pretty much ready to go but we want to confirm the sub version is working before running that out.

Also, subscriptions are not part of your regular cart and can not be combined with other purchases because of the way our payment processor handles subscriptions. But stand a long premium upgrade purchases will be able to be added to the cart.

If you have any questions or run into any issues please post them below and we will resolve things as quickly as possible. It is a holiday in the US so if we don't reply today we will first thing tomorrow.

Step By Step to change to the new price
1) Cancel your premium subscription on Paypal. You must cancel to proceed.
2) Wait until your premium runs out. This may take up to a month
3) Once you no longer have a premium subscription create a new subscription.

Ammit · Nov 23, 2023 8:45 AM

How to cancel your current PayPal subscription.
For most of the time we have used PayPal for subs, it has always been straightforward to cancel a subscription. At some point recently they decided to just start telling people you can cancel your subscription on our site. At no point did they ever communicate this change to us nor did they tell us how to let you do that. So here is a tutorial on how to actually cancel your old subs

Log into PayPal and go to your activity log. Fine one of your subscription payments. It will be to KD Web Games and say -7.50. Click on the payment to open it.

Once the payment is open you want to click on "Manage KD Web Games payments.

This will open your payments tab. You should see KD Web Games at the top of the page. If not find KD Web Games in the list on the left and click to open. You will see a link that says "Manage and cancel at KD Web Games" This is a hot pile of steaming lies. Ignore this and scroll to the bottom of this area.

Sorry this shot is small but it was a long page. You can see the liar link highlighted at the top here. Scroll all the way down to where it says "Remove PayPal as payment method." Click here.

Clinking this will open up the real link to cancel your sub. They will once again attempt to trick you with links back to the game. Don't call for this ploy. Click "Remove"

You did it! You canceled your subscription. The final page asks you for some feedback if you want to give it but you can just hit "Prefer not to answer"

All done! As soon as your old upgrade expires you can create a new sub.

Lallyhop · Nov 23, 2023 9:15 AM

Went ahead to make the switch, canceled with Paypal successfully (you can do it on their app too, for anyone else who wants!) and went to start the new one, but I’m curious: it’s offering two options, to start it through card, or through paypal. Do we need to strictly use card only, or in starting a fresh one with paypal now are we going to still be going through your new system just fine?

Ammit · Nov 23, 2023 9:21 AM

Please make sure you let your current one expire before making a new one or you will be paying extra you don't need to.

You can pay with card or with PayPal. All the new subs use the new system.

Lallyhop · Nov 23, 2023 9:22 AM

Good to know, thank you! :x

VenemousGiant · Nov 23, 2023 3:35 PM

Excited to make the switch! :x Going to let the holiday chaos calm down and then do it. I’m glad y‘all will be getting a more reasonable price for all your hard work!

wendolyne · Nov 23, 2023 6:30 PM

Gonna be switching when the old runs out.

Summervine · Nov 23, 2023 10:43 PM

@Ammit - I understand that we don't *need* to pay extra by immediately re-subscribing, but will it muck up anything on your end if we do re-subscribe before the old sub runs out?

(also, thanks for the detailed walkthrough, worked like a charm!)

Ammit · Nov 24, 2023 4:42 AM

If you are ready now and want to switch and don't mind paying for a few extra days you are 100% welcome to switch today. :)

pinkie2 · Nov 24, 2023 7:21 AM

"This is a hot pile of steaming lies." I put "unhappy with PayPal autopay" as my cancellation reason just for you :)

VenomVixen · Nov 24, 2023 9:11 AM

Will be making the swap today :) happy to support y’all! You deserve it. Good to know about the PayPal hijinks, they def tricked me on my alt account.

whywishesarehorses · Nov 28, 2023 9:16 AM

Bonkers to sign in to PayPal and see how much I have spent on the reoccurring sub over the last few years - whoof. Worth every penny - just don't let my spouse see!

This is totally worth the extra couple dollars a month, Ammit. Happy to bump up my subscription.

Ammit · Nov 28, 2023 9:21 AM

Still cheaper than seeing a movie once a month, and a fraction of the price of going out to eat. :D

FollysFantasies · Dec 15, 2023 4:32 PM

I started my new sub today, but am confused by the two additional subs I see on my Upgrade Manager. Did they come from merged accounts? (I'll bet they did.) They aren't active, I haven't been paying for them, and the dates don't match the billing cycle I was on. Since the 6/2/2019 sub shows as Active, I'm assuming it's using its last days before the new sub kicks in. I've been ignoring them because everything is working like it should, but now seems like a good time to figure out what exactly I'm looking at.

I don't recognize either of these

Active Premium Subscription Created on Jun. 02, 2019 8:46 am PST.
Do not turn on any other upgrades with premium subscription.
Activate

Inactive Premium Subscription Created on Dec. 13, 2019 7:57 am PST.
Do not turn on any other upgrades with premium subscription.

And this is the one I just set up:

Inactive Premium Subscription Created on Dec. 15, 2023 4:19 pm PST.
Do not turn on any other upgrades with premium subscription.

FollysFantasies · Dec 15, 2023 4:35 PM

@whywishesarehorses
I make it a point never to look XD

Ammit · Dec 16, 2023 7:19 AM

They can not have come from merged accounts as you are never allowed to merge an account with a premium upgrade to prevent that.

I looked at your page at it says "Your currently active subscriptions:" with nothing below that, so you are fine you don't have any from the old system.

The Manage Your Upgrades section is just confusingly worded. It is worded that way because you are never supposed to have more than one premium upgrade at a time. You only have one single premium subscription, your new one, but you do have two old upgrades with a few days random days left on them for unknown reasons. Just the detritus that builds up over 5 years of payments. I will clear them out for you.

FollysFantasies · Dec 16, 2023 8:57 AM

Much less confusing now, thank you so much.
There's still an activate button, I don't need to click that do I?

Ammit · Dec 16, 2023 9:25 AM

Nope. No need.

DoubleMash2 · Dec 28, 2023 2:42 PM

Hi Ammit, I have canceled my subscription, and am ready to reactivate it at the new rate. Totally understandable to increase!

AgainstTheOdds · Dec 28, 2023 11:44 PM

I think I have already but not 100% sure. It always fluctuates for me because of the exchange rate.

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