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In this Discussion
- Ammit March 2021
- FallenShadows714 March 2021
Auction Payout Bug?
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I entered whole barns of horses into auction on Friday, with quite a large payout due at the end of auction. However, the HBs weren’t added to my account? My transactions show I was paid by other players for some of the horses they bought, but the HAJ Auction Bidder hasn’t submitted a payment? Normally it doesn’t take this long to be deposited.
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The sales records don't show that you sold any more than 3 horses in this auction. The first step would be to look in your barns and see if the horses sold.Need to contact me? Read this first. Only send me a PM for PayPal issues or if I ask you to. Otherwise, make a forum post. You will get a better faster answer by making a post.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
I have 6 empty, 120 stall barns that are specifically marked as show barns. 5 of those were entered on Friday, the total shown was 6.4m HBs as expected payout when I checked the auction total after adding all of those in. If I didn’t enter those horses, then where did 600 horses go?
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I entered no horses manually (meaning by the individual horses page), all was done by selecting in the barn and clicking “send to auction” at the bottom of the barn page
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Any chance you have links or IDs to any of those horses? Even one we can look at?Need to contact me? Read this first. Only send me a PM for PayPal issues or if I ask you to. Otherwise, make a forum post. You will get a better faster answer by making a post.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
No they were all show horses. All over 10. I literally just went down the barn page looking to make sure everyone was over 10, and clicked enter.
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It definitely ran normally today. I have over 8500 sales records. It is conceivable so many people dumped horses from the pastures that it caused issues. Though the way our system is set up that is extremely unlikely. I can look more into it tomorrow.Need to contact me? Read this first. Only send me a PM for PayPal issues or if I ask you to. Otherwise, make a forum post. You will get a better faster answer by making a post.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
I’m willing to admit when I might have made a mistake, it’s just super weird with the way I entered horses that only 3 would have made it in, and all 3 happened to be picked up for base price. Plus the fact I am positive of what the expected payout said, because I even told myself I would stop there because I had another 5 barns to go through.
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I want to be clear that I am not saying there was not an issue, but the most likely explanation right now is that there was some confusion. That's because our system works by selecting each auction horse one by one. Then it moves the horse, moves the money, records all the transactions (in four different locations), then finally finalizes the sale. It is possible that there might be an issue with one horse doing this. But it is statically impossible that it did this for hundreds of your horses, and only your horses when it worked flawlessly 8500 times yesterday. It running the update to move your horse but not any of the 10 other updates involved for each sale, hundreds of times is as I said is statistically impossible.
Again I am not saying it did not happen but I need to exhaust the more likely explanations first.
I will point out you have almost 500 10-year-old show horses. Last month you sold 620 show horses at auction, you have 500 10-year-olds, 250 9-year-olds, 200 8-year-olds. From your numbers, it does not look like you have sold off a large mass of show horses this month but instead, have the number you should have given how your numbers are going.
I would bet if you entered your 10-year-olds they would clock in right about 6.4 million. I am guessing you did enter them but the entries did not go through for some reason and they are still in your account.Need to contact me? Read this first. Only send me a PM for PayPal issues or if I ask you to. Otherwise, make a forum post. You will get a better faster answer by making a post.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her -
They weren’t just 10 year olds, it was a mix from 10-18. But I guess we will see what happens tomorrow, I entered what was in my barns and it’s at 7.9m. Something weird happened. I will pull some random ID numbers today and have them saved in case this happens again.
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I am seeing 600 auctions sell back records this morning at 7,980,580 hbs. Looks like the right number. It really looks like they just never made it through the auction last time. :)Need to contact me? Read this first. Only send me a PM for PayPal issues or if I ask you to. Otherwise, make a forum post. You will get a better faster answer by making a post.
I sometimes get busy and miss things. If your private message, question, etc. gets missed please ping me so I can follow up with you. I am also always happy to explain or clarify. (HAJ does not have a customer service email, please send me a forum message! )
she/her